Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

We would, of course, be keen to hear from you if you have received an outstanding service from a member of our team and would be further delighted to receive your recommendations

Feedback / Complaints

We aim to offer a fair and professional service to all our customers. We welcome feedback which helps us to focus on where we need to improve.

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully.

If you wish to complain about the service you received you may submit your complaint in person at the Visa Application Centre, send an e-mail to Feedback_Prs.uk@vfshelpline.com